Peak-season connectivity for an online homeware store
A Durban e-commerce business whose packing bench stalled during its busiest weeks now handles peak season without delays.
- Sabela Home Goods
- Ecommerce
- Durban, KwaZulu-Natal
- Fibre, LTE failover, VoIP lines, Managed network
The problem
Orders, courier labels and customer calls all ran on one consumer line. During the November peak, label printing queued behind other traffic and the phone was unusable.
Our approach
We reviewed the business's peak-week workload before recommending anything, then sized the line for label printing and call volume.
- Fibre upgrade with courier integration traffic prioritised
- LTE failover so packing continues during a line fault
- Three VoIP lines with after-hours overflow to a mobile
The result
The next peak ran without a backlog at the packing bench, and customer calls were answered on the business line instead of a personal mobile.
