Inbound and outbound
Channels
Five channels in one queue.
- Voice with routing, IVR, recording and live statistics
- WhatsApp, email and website live chat
- Social media messages
Omni-channel contact centre.
Handle calls, WhatsApp, email, website chat and social media messages from one workspace, with each customer's history on screen.
When calls, WhatsApp messages and emails sit in different places, customers wait longer and have to repeat themselves. One workspace gives your team every conversation and the full customer history in one place.
Contact centre features
One price per user with every feature included. New features are added weekly at no extra cost.
For agents
Agent workspace
Everything an agent needs on one screen.
- Built-in CRM with full customer history
- Workflows for handing work between people and teams
- Works in the office, at home or across branches
For managers
AI and reporting
Faster replies and live performance data.
- Real-time translation in 100+ languages
- Suggested replies based on your knowledge base, orders and tickets
- Live queues, service levels and agent performance
Supported channels
Voice
Smart routing, IVR, call recording and live reporting.
WhatsApp
Message customers on WhatsApp with the full thread visible to your team.
Email
A shared inbox that tracks each enquiry until it is resolved.
Live chat
Answer website visitors in real time.
Social media
Reply to messages from your social media pages in the same workspace.
Implementation
- Needs assessment
- We start by mapping how your team handles customers today.
- Integrations
- Connects to Shopify, Salesforce, Office 365 and other systems through a full open API.
- Setup and training
- We configure the platform, move your channels across and train your agents.
- Scalable
- Runs a five-person support desk or a large contact centre on the same platform.
Arrange a consultation
We map how customers contact you today and show you how the platform would handle the same enquiries.