Privacy policyPrivacy policy

This policy is a draft. It has not yet been reviewed against the Protection of Personal Information Act, and the information officer details will be added after review.

Information we collect

If you fill in the form on this site, we keep your name, business name, email address, phone number, what you told us the enquiry is about, and anything you wrote in the message field.

If you become a customer, we also hold the details needed to run your service: your installation address, the equipment on site, your line configuration and your billing details.

Purpose

We use it to reply to you, prepare quotes, and run and support your service. We do not sell it or send marketing you did not ask for.

Sharing

Upstream network and voice providers see what they need to provision and support your service. Nobody else does, unless we are required by law to hand something over.

Retention

Enquiries that do not become customers are removed after two years. Customer records are kept for as long as the service runs, and afterwards for the period the relevant tax and telecommunications regulations require.

Corrections and deletion

Email hello@hypernet.co.za or phone 011 568 4192 and ask. You are entitled to see what we hold about you, correct it, and in most cases have it deleted.

Cookies

This site does not set advertising or tracking cookies. If analytics are added later, this page will be updated before they go live.