Phone system
Cloud PBX
A complete switchboard with no hardware on site.
- Auto-receptionist and multi-level IVR menus
- Call reports and audit trails
- Find-me/follow-me and visual voicemail
Calls, video and chat on one platform.
Unified Communications combines a cloud phone system, video meetings, team chat and file sharing. It works the same on desk phones, laptops, browsers and mobile apps.
Most teams use separate tools for calls, meetings, chat and files. Unified Communications puts them on one platform, and new users sign in with one click from an email invitation.
Platform features
One licence per user includes the full feature set.
Team tools
Collaboration
Meetings and chat alongside your calls.
- Group chat, file sharing and screen sharing
- Multi-party HD video conferencing
- Fax-to-email
Mobile app
Mobility
Your office number on your phone.
- iOS and Android apps
- HD voice and video over Wi-Fi, 3G or LTE
- The same features on desktop, web and IP phones
Platform comparison
Unified Communications runs on carrier-grade infrastructure and keeps working if a data centre fails.
| Feature | Hypernet UC | Typical hosted PBX |
|---|---|---|
| Platform capacity | One user to 500,000+ | Roughly 100 to 10,000 |
| Redundancy | Geo-redundant cluster | Single site, or a paid add-on |
| Architecture | Active-active | Active-passive or single server |
| Survives a data centre outage | ||
| Video, chat and file sharing built in | Often a separate app | |
| Office 365, CRM and LDAP integration | Varies, often extra | |
| Fraud controls and daily spend limits | Rarely by default | |
| One-click user onboarding | Manual set-up per user |
Platform specifications from the vendor. Service levels are agreed in writing.
Reliability and integration
- Geo-redundant hosting
- The platform runs on an active-active cluster across data centres, so calls continue if one site fails.
- Security by default
- Firewalling, country blocking, fraud controls with daily spend limits and rate-limited APIs.
- Integrations
- Connects to Office 365, CRM systems and Active Directory or LDAP.
- Live monitoring
- Usage reports and a real-time dashboard with alerts.
- Migration
- Users and handsets are loaded in bulk, and your numbers move with you.
- One-click onboarding
- New users receive an email invitation and sign in with one click.
Replace your on-site PBX
We plan the move from your current system, port your numbers and train your team.